Computer Planet Reviews

I returned my computer for repairs after spending £500 on it, and I haven't received any updates in almost a year. The website is down, and I've attempted to reach out to them, but I've got no response. What should I do now?

‼️07535123700‼️ Andy Barr's Canalside Cottage, located on School Road in Rudheath, Northwich, Cheshire West And Chester, CW9 7RG. He used to claim he’d cheat customers and then dissolve the business.

I dealt with Computer Planet around 5-6 years back and they were fantastic, no fuss whatsoever. Even during 2020, I got a speedy reply for a PC repair just before the warranty expired, right in the middle of the first lockdown.

But lately, the service has really dropped off. I bought a PC in December, and after not getting it or any updates, I tried reaching out. I sent emails and waited on the phone multiple times, but no luck. So, I checked their website, and guess what? It's down, along with their Facebook page.

I’m not sure what’s happening, but a little communication would be appreciated (especially since their site has been offline for several days). Luckily, this isn’t for me; otherwise, I’d be pretty upset.

I purchased a computer for £1200 on December 22nd, expecting it to arrive in 9 days. Now it's January 26th, and still no sign of the computer. They don’t pick up the phone, and after sending 10 emails, I finally got a response on January 11th that didn’t really say much. Their website is down today. From what I’ve seen in other reviews, I’m not alone in feeling cheated; we ought to band together and take legal action, I reckon. I've already reported this to the police and my bank.

I placed an order for a £3000 custom PC on December 19. By January 10, I was informed that it had just started production. Now it's January 26, and I haven't received any responses to my numerous emails and tickets, nor have I heard from anyone. At this stage, I feel like my money's been taken, and I'm thinking about legal action to recover it. AVOID THIS COMPANY.

I've bought quite a few high-end systems from this place, but after a couple of months, one started acting up due to a defective i7 CPU. They told me I could just return the CPU instead of the entire setup. That was more than a month ago, and I sent the CPU via recorded delivery, which they received. Now, I can't get anyone to reply to my support requests, and the phone just rings. I'm out £300 because I had to grab a replacement CPU to get my rig up and running again!

Avoid ordering a custom PC from this place; the support is just awful. I've reached out via email and phone countless times, but no one gets back to me. It's been over two weeks since I placed my order, even though I opted for the one-week build and test service.

I shelled out a good chunk of change for this custom rig, and I'm completely in the dark about where my order stands.

This is my third time buying a PC from them, and I'm always satisfied with the product. Customer service has been hit or miss before, but this time around, it was really good: they might not be the quickest at answering emails, but they sure are quick on the phone. I received a quote, let it go stale because my old PC (which I got from them six years ago) suddenly started working again, but I decided to go for an upgrade anyway. I entered the specs from the expired quote, and everything went as smooth as can be from placing the order to getting it delivered, with regular updates via texts and emails.

I placed an order for a PC well before their stated deadline for NEXT DAY DELIVERY on November 11th. It didn’t even get shipped until the 15th! By then, I had already canceled my order and asked for a refund. They advised me to refuse the delivery of the PC, assuring me that the refund would arrive in 3-5 business days.

Now, it’s December 16th, and I’m still waiting for my money back. I’ve reached out several times to find out what’s going on, but they’ve ignored me completely. I’m now left with no choice but to contact my bank to retrieve my funds, not to mention the extra days off work I had to take because of their broken promises about delivery.

What a total mess.

I’ve never had such a terrible customer experience when buying anything, seriously. They don’t pick up the phone and completely ignore my emails. I just dropped over 3k on a PC.

I opted for a 5-day build and delivery, but it took them two weeks past the promised date to inform me that the GPU they had listed was actually unavailable.

They assured me I’d get the GPU the next week, but guess what? No updates, no calls, no replies to my emails. I’ve got the PC now, but the £1700 GPU is nowhere to be found, and I can’t reach anyone from their team. This is starting to feel like a scam, and I’m getting ready to contact both the police and trading standards.

There’s even more to this mess that’s driving me up the wall, but I’ve already wasted too much time on it. I’ll just leave it at that.

It took a bit longer than I thought it would, but what showed up is likely the best machine I've ever seen, and it was obviously crafted with great attention. Awesome cable organization, solid customer support, and the cost was quite reasonable. Definitely recommend it.

They put together my PC with impressive specifications for a price that was way cheaper than what I found elsewhere—seriously, way cheaper. The computer showed up a few days behind schedule (thanks, COVID), and their email replies could be a tad sluggish now and then. Still, I can't really gripe about the product itself, which is what truly matters. Totally worth it, and I'll definitely shop here again when it's time for a new one.

I got a response from customer service in just a few minutes! The machine looks stunning with its glass and lights, operates nearly silently, and meets all my expectations. Plus, it arrived ahead of schedule.

Tom provided fantastic support, keeping me in the loop via email all the time. We hung tight for two weeks for the 3070 graphics card since it was backordered, but they kept me posted every few days. The price was way lower than other builders I checked out.

This is my second time getting a PC from Computer Planet (the first one was seven years back). Just like the last time, it was top-notch. Setting up the computer was a breeze, it showed up earlier than expected, and it ran like a dream right out of the box. Computer Planet responded to my couple of questions promptly and with great support. I highly recommend them.